SOUTH AFRICAN AIRWAYS wins the Best Airline in Africa award at the 2012 World Airline Awards held at Farnborough Air Show while Ethiopian Airlines got 7th place

The World Airline Awards are the primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world, delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First Class, Business Class, Premium Economy Class and Economy class passengers).

Air travellers were surveyed by telephone, questionnaires and online about their experiences with airlines on the ground and in the air during a 10-month period. The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service. The Survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers.

The Top 10 Best in Africa Airlines

• South African Airways
• Kulula
• Air Mauritius
• Kenya Airways
• Egyptair
• Mango
• Ethiopian Airlines
• 1time
• Air Austral
• Air Seychelles

Ethiopia had the very first airline in all of Africa starting in 1945.

Source: World Airline